IT infrastructure and maintenance
We combine more than 37 years of experience in hardware architecture with modern systems administration. We design high-availability clusters, deploy virtualization, containerize environments and build well-designed off-site backup policies. We keep infrastructure running where downtime is not an option.
An engineering approach to infrastructure
Most outsourcing firms treat hardware as a black box and limit themselves to clicking through interfaces. We started out in an era when we were building more than 3,000 custom-configured computers a year. That knowledge pays off today: we don’t guess at the causes of failures — we perform advanced component-level server diagnostics and precisely match the architecture to real workloads.
26 years ago, we deployed our first commercial Linux server. Today we are equally at home administering Windows Server environments, multi-node high-availability (HA) clusters and modern container-based stacks.
Scope of services
From environment architecture and data protection to DevOps and hardware diagnostics — one team is responsible for the continuity of your entire IT back end.
We have our own service facility and unique diagnostic capabilities. When a motherboard, RAID controller, ECC memory or power rails fail, we don’t wait weeks for the manufacturer’s support line — we can trace the fault down to the circuit level and bring the hardware back to life.
We don’t settle for a false sense of security. We know from experience that local backup is not enough — we create isolated backup repositories at separate physical locations (off-site / 3-2-1 rule). We regularly test emergency machine recovery scenarios (Disaster Recovery), confirming in practice that the agreed RPO and RTO are achievable.
We support development departments and software teams. We deploy and administer container environments based on Docker and Kubernetes, and configure secure repositories and CI/CD automation with GitLab, giving developers a stable environment for testing and production.
We design and maintain environments with increased fault tolerance. We work fluently with Proxmox VE, VMware and Microsoft Hyper-V. We build multi-node high-availability (HA) clusters, eliminating single points of failure (SPOF) in the hardware and network layers.
Day-to-day support
Day-to-day user support isn’t an add-on to our engineering services — it is a separate, structured process. We run the helpdesk on a subscription model, with on-site work at your premises and complete ticket records.
Predictable support costs, without billing for each individual call-out.
We resolve day-to-day hardware and system issues where your team works, with a solid understanding of your environment.
Every request is logged and tracked, and we maintain your hardware and software inventory in the same system. You have 24/7 online access to your tickets and inventory records.
Engagement model
Taking over responsibility for your infrastructure isn’t a spreadsheet formality. We start by verifying every physical and logical element of the environment, eliminate single points of failure (SPOF) and implement procedures that give management and staff peace of mind.
We check the physical condition of servers, storage arrays, workstations and LAN/WLAN networks. We review hypervisor configurations, access permissions, software licensing compliance and the actual consistency of existing backups.
We eliminate critical vulnerabilities, configure a strict backup policy with an off-site repository and set up automated monitoring of device operating parameters (temperatures, RAID array status, resource utilization). We produce complete technical documentation.
We resolve most issues before users even notice them — we respond to telemetry alerts in real time. When they do raise a request, employees deal directly with specialists who know their environment, not with anonymous call centers.
We plan the hardware and license lifecycle well in advance. We recommend upgrades, migrations or expansion with high-availability clusters so that your IT budget stays predictable and technology stays ahead of your organization’s needs instead of holding them back.
The outcome for your organization
Client references
We keep infrastructure stable for organizations with a wide range of operational requirements and security standards.
For the Warsaw Centre for Socio-Educational Innovation and Training (WCIES), we develop and maintain a comprehensive platform that supports its training program.
We provide the Foundation for Polish-German Cooperation with comprehensive IT support.
FS&P Arcus is one of our longest-standing clients — we have worked together since the 1990s.
For the Polish branch of Swissroc, we provide specialized IT support for the working environment of its design and BIM teams.
For Taxlex, a Warsaw-based accounting firm, we provide comprehensive IT infrastructure support, safeguarding data security and business continuity.
We support the in-house IT department at JEMS Architekci in developing and maintaining key IT infrastructure.
Take your environment further
Cybersecurity and operational resilienceVulnerability audits, network segmentation, isolated backup repositories
and Disaster Recovery procedures tested in practice.
Server architecture and virtualizationDesign and migration of high-availability (HA) clusters, Proxmox
and Hyper-V environments, SAN storage and application containerization.
Tell us about your infrastructure. We’ll advise you on how to secure key data, stabilize your servers and take day-to-day technical issues off your team’s plate — without cutting out your existing IT department.
No obligation
SLA clients:
emergency contact outside business hours